Great Customer Service for Your Cleaning Business (and Why It Matters)

Name: Great Customer Service for Your Cleaning Business (and Why It Matters)
Uploaded: 2024-08-15T00:00:00+00:00
Duration: 14 min 48 s
Description: Customer service in a cleaning business, from whether to quote rates on the phone to the check-in after the clean. The video connects service to what clients say in reviews and closes on three-year client relationships.

14 min 48 secPublished August 15, 2024Free on YouTube

Customer service in a cleaning business, from whether to quote rates on the phone to the check-in after the clean. The video connects service to what clients say in reviews and closes on three-year client relationships.

Chapters

00:00Intro
01:33Do you give rates on the phone?
02:34Letting clients self-serve answers
03:34Delighting the client
04:35The after-service check-in
05:36It is someone's home
06:39An example
07:42Clients talk about it in reviews
10:45The end-of-clean habit
13:17Three-year client relationships

Channel by Victoria Westcott and Jen, co-founders of Cleaning Company Blueprint and Oak Bay Clean. More free videos are on the videos page.